FAQ

Why don’t you offer returns?

Our no-return policy has been carefully constructed through the eyes of our consumers. Please visit our shipping & returns policy page on the bottom of our website for a detailed explanation.

Do you offer free shipping?

Yes, we offer free USA shipping. $10 international flat rate.

What is the best way to contact you?

Find our live chat on the bottom right hand corner.

Email: info@beverlyhillslingerie.com

Phone: (424) 279-8815

Do you provide gift wrapping?

For a flat fee of $8, we are happy to gift wrap with a personalized card.

Does Beverly Hills Lingerie accept all major credit cards?

American Express, Visa, and Mastercard are all welcome.

_______________________________________________________________

Klarna FAQs:

What is Klarna? Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for shoppers and retailers with unique payment options and superior customer experience. Klarna has 2,000 employees across 14 markets, and is leading the way for alternative payments by serving 60 million consumers and 100,000 merchants smoooth payment solutions. Learn more.

What is Slice It with Klarna? Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time. View complete terms.

How does financing with Klarna work? It’s simple! Shop at any online store that uses Klarna, and choose Slice it to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account at www.klarna.com/us.

How do I pay Klarna in 4 equal installments? Select 4 interest-free payments to split your purchase into 4 equal installments, charged automatically every two weeks beginning at the time your order is shipped. No invoice or instructions sent - you can simply sit back, relax, and enjoy your purchase.

How do automatic payments with Klarna work? 4 equal payments are collected bi-weekly from the card details you provide at purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at www.klarna.com/us.

How does Pay later with Klarna in 14 or 30 days work? If you’re eligible for pay later, your order will be delivered to you before you have to pay. Once your order has shipped, you’ll receive an email with instructions to pay. You’ll have up to 30 days to pay, depending on what was offered at checkout.

Is there a fee with Klarna to use Pay later? There is no fee to use Pay later. If your invoice is not paid by the due date, you may be subject to a late fee.

Will using Klarna affect my credit score? Pay later will not affect your credit score. Slice it applications will take credit score and credit history into consideration when determining if the application is approved.

How can I reach Klarna? You can reach Klarna anytime at https://www.klarna.com/us/customer-service/